Refund policy

Custom Apparel Return & Refund Policy

Thank you for choosing us for your custom apparel needs. Because each of our items is uniquely customized and fabricated to order according to your exact specifications, we operate under strict production guidelines. Please review our policy regarding returns, refunds, and order issues below before finalizing your purchase.

1. All Sales Are Final

Due to the highly individualized nature of custom apparel, all sales are strictly final.

• We do not accept returns, offer refunds, or facilitate item exchanges for any customized products once production has commenced.

• We cannot offer refunds or exchanges due to customer preferences, changes of mind, or incorrect sizing selection. Please double-check our sizing charts and custom input selections thoroughly before submitting your order.

2. Standard Quality Exceptions & Discrepancies

We take immense pride in our craftsmanship and want to ensure you receive a product you love. While customized sales are final, we legally protect our consumers against rare physical material errors. You may be eligible for a replacement garment or correction if your order arrives under any of the following circumstances:

• Material Manufacturing Defects: Significant structural damage, torn seams, or severe fabric flaws present upon opening the package.

• Severe Personalization Errors: Printing, embroidery, or design layouts that are materially different from the final specifications confirmed during your design check-in or ordering stage.

• Incorrect Item Shipment: Receiving an item entirely different from your invoice (e.g., incorrect base garment style or incorrect size from what was requested).

3. Reporting an Issue with Your Order

If you encounter any issues with the execution or quality of your custom order, we want to make it right. Please follow these steps to reach our support team:

• Contact Window: You must report any order discrepancies within 7 days of delivery. Issues reported after this 7-day window will unfortunately not be eligible for review.

• What to Provide: When contacting us, please include your Order Number, a brief description of the issue, and clear photographs documenting the product flaw, damage, or discrepancy.

• Resolution Process: Once received, our quality assurance team will evaluate your case. If a production error or material defect is verified, we will remanufacture and ship the corrected item to you at no additional cost, or issue a store credit/refund at our sole discretion.

4. How to Contact Us

For any inquiries regarding your order, design specifications, or policy exemptions, please reach out directly through our customer care desk:

• Email: imajaefashion@aol.com

• Response Time: We review all custom apparel inquiries within 24 to 48 business hours.